Refund and cancellation policy
Last updated: 29 September 2026
This policy explains when you can reschedule, cancel or get a refund for a pre-purchase inspection booked with BimmerFits. It does not affect your rights under UAE consumer protection law.
Changing your booking
- More than 24 hours before your slot: reschedule for free, or cancel for a full refund.
- Less than 24 hours before your slot: reschedule once for free. If you cancel instead, we refund AED 250 (half the fee), because the inspector's time is already reserved.
To change or cancel, message us on WhatsApp at +971 55 594 1466 with your order number.
If the seller cancels or won't allow the inspection
Private cars often sell quickly. If the seller sells the car, cancels, or refuses access, you can choose:
- a free inspection of another BMW, MINI or Rolls-Royce in Dubai or Sharjah, booked within 30 days, or
- a full refund.
This applies whether we find out before the visit or when the inspector arrives.
If the car or contact isn't there
If the inspector arrives and the car isn't at the address given, or nobody is there to give access, we wait 20 minutes and try to reach you and the seller. If the visit can't go ahead, you can reschedule once for free, or cancel and receive AED 250 back.
If we cancel or are late
If we cancel, or arrive more than 60 minutes after your slot without letting you know, you can choose a free reschedule or a full refund.
If the inspection can't be finished
Sometimes a car can't be fully checked, for example if the battery is flat or the car can't be driven. We check everything we safely can and include it in the report. We then return once, free, within 7 days to finish the rest, if the car is available.
After the inspection
Once the inspection has been carried out, the fee isn't refundable, because the service has been provided. This applies whatever the report finds, including if it advises you not to buy the car.
There are two exceptions:
- Late report: if you don't receive your report within 24 hours of the inspection, you can ask for a full refund. You'll still receive the report.
- Our mistake: if you believe something in the report is wrong, tell us within 7 days. We'll review it with you and, where needed, re-check the item for free. If we find the error is ours, we'll correct the report and refund the inspection fee.
How refunds are paid
Approved refunds go back to the card or payment method you used, within 5 business days of approval. Your bank may take up to 10 more business days to show it.
Contact us
WhatsApp: +971 55 594 1466
Email: bimmerfits@gmail.com
Please include your order number so we can help quickly.